Tuesday, February 07, 2012

call someone who cares

Dear Bank of America,

It may surprise you to hear this, but I actually know how to use a credit card. In fact, I manage to use my very own Bank of America credit card several times a month without any difficulties. I pay the bill every month too, and I've redeemed cash rewards on multiple occasions. So, it's really not necessary for you to call me every three weeks to explain how my credit card works. Perhaps you have some customers who forget such things in the course of a few weeks (although I question the wisdom of letting Alzheimer's patients retain their credit cards), but I'm not one of them. I doubt many people in my demographic are.

I can understand your desire to improve your poor reputation for customer service, but this seems like a very ill-conceived way of going about it. Hassling phone calls that insult my intelligence are an improvement over the putative customer service provided by actively evil companies like Gateway and Amtrak; however, simply leaving me alone would be even more of an improvement.

If I sustain a sudden head injury that causes me to revert to the intelligence of a five-year old, I'll have someone let you know, and then you can call and explain credit cards to me to your heart's content. Until then, please take my regular use of your credit card as a sign that I know how to use it.




atomicbob said...

Discover Card calls me from time to time. They say they are just making sure I don't have any questions. Actually I would prefer to contact them when I do have questions rather than tying up their customer service folk when I don't have a question. Maybe that is what they do when nobody calls.

Some companies seem to lack common sense. You want customer service? How about I beat you over the head with customer service.

Cindy said...

Other credit card companies think this is a good idea too? That's just silly.

You're probably right -- somebody probably decided it was wasteful to have customer service employees sometimes sitting around waiting for calls, so they decided to get their money's worth by having these employees unnecessarily call customers during lulls in incoming calls. And there must be a lot of lulls at the Bank of America call center.